In ‘The Future of GovTech’ series, we highlight tech startups with the potential to solve public sector challenges and transform the public services we all use.
In 2016, NHS Improvement calculated the NHS’s investment in its staff to be £45.3bn — the health body’s “biggest asset”. It’s a mind-boggling amount of money. Even more mind-boggling when you consider this “asset”’s satisfaction ratings. In 2014, a survey from the Royal College of Nursing revealed 66% of NHS workers would consider quitting the health service. The key reasons, the study showed, were workplace stress, increased workloads and staff shortages.
The problem has very human consequences. But can technology help? One GovStart startup — Rotageek — thinks so.
“I was working as a doctor in A&E and increasingly became inspired to do something about the outdated scheduling systems in healthcare,” Chris McCullough, CEO & Founder of Rotageek comments. “They didn’t work for doctors, and subsequently for patients. I was sure that there would be a more efficient and non-manual way to do it.”
Rotageek automates the process of scheduling. The product’s data-driven technology helps businesses predict and meet demand, while also calculating staff requirement against availability and preference. Best of all the process takes a matter of seconds, supplying the optimum work schedule every time.
In 2014, Rotageek began working with O2, replacing the telecommunications company’s former spreadsheet-based scheduling system. Rotageek supplied rotas to 267 O2 stores in the UK, and within a year O2 had saved £2.5m. Maybe more importantly, 6,300 staff hours per week were able to be redirected to improved customer service.
“Done well, better scheduling can have huge impacts on an employee’s work-life balance,” Chris notes. “It’s very difficult for manually written schedules to empower employees to have more ownership of their hours. These problems become totally manageable when using a data-driven, interactive and online tool.”
“…there are so, so many other services where demand fluctuates where Rotageek can help.”
Having had success in the private sector, Chris and Rotageek now aim to begin working with the public sector as well.
“Rotageek [can] help organisations across the public sector predict where there is a need, when this need will arise, and how best to meet it. So whilst we’re making rotas now, we’re also working on an A&E flow prediction model that will be able to give hospitals forecasts on what their emergency care patient intake will look like. And there are so, so many other services where demand fluctuates where Rotageek can help.”
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To learn more about Rotageek, visit their website.
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