Retour en images sur les moments clés du Sommet des GovTech
La deuxième édition du Sommet des GovTech s’est tenue à Paris il y a trois semaines. L’occasion de revenir sur les moments clés en image
Le premier Adjoint à la Maire de Paris Emmanuel Grégoire nous a fait l’honneur d’ouvrir la 2ème édition du @SommetGovTech et d’accueillir les participants. Bienvenue à Paris !
Lancement de l’étude “GovTech en France : états des lieux et perspectives”, la première étude réalisée par PUBLIC sur la #GovTech dans l’hexagone. Avec Marie-Barbe Girard, Axelle Lemaire, Amandine Le Pape, Clemence Pienne et Alex Margot-Duclot. Découvrez la sur govtechfrance.fr
La Présidente de l’Estonie Kersti Kaljulaid était l’invitée d’honneur du Sommet des #GovTech. Une extraordinaire discussions sur l’intégration du numérique au coeur des services publics estoniens.
Quelle est la clé de la réussite? Que le numérique ne laisse personne sur le bord du chemin, nous a rappelé Cédric O lors du panel sur l’Etat de la GovTech en Europe avec Vincent Paris, Karine Picard, Danielle Batisti et Lisa Witter.
Moment d’échange entre fondateurs de start-up et Nadi Bou Hanna, directeur de la DINUM, pour améliorer la coopération entre l’Etat les acteurs innovants.
Sopra Steria Next a dévoilé l’édition 2019 de son baromètre Digital Gouv’, qui mesure le sentiment des Européens face à la numérisation des services publics ? ici .
Frédéric Mazella, Patrick Studener, Sai Lakshmi, Arnaud Guille et Yasmine Fage ont évoqué le futur de la mobilité et de sa régulation.
Comment le numérique peut-il renforcer nos démocraties ? Les start-up de la #CivicTech y répondent avec de nombreuses initiatives comme Cap Collectif, Novoville, Make.Org et la Banque des Territoires qui en soutient beaucoup !
Nicolas Colin, Lone Saaby, Sebastien Soriano et Jeffrey Schlagenhauf ont présenté leurs perspectives pour construire une “réglementation agile” en Europe et mieux protéger les citoyens. #GovTechSummit
La ministre des Armées Florence Parly a évoqué les enjeux de transformation de la Défense – adoption de nouvelles solutions technologiques, soutien aux nouveaux acteurs, importance du financement et deploiement de technologies souveraines. #GovTechSummit
Comment construire l’État-plateforme de demain ? Débat passionnant entre Paula Forteza, Stefano Quintarelli, Anil Cheriyan et Lars Frelle-Petersen pour clôturer cette deuxième édition du Sommet des GovTech #GovTechSummit
Nous souhaitons remercier tous nos partenaires et les participants venus des quatre coins du ? pour faire progresser cette réflexion sur l’utilisation de la tech par la sphère publique.
Year in review: Five ways PUBLIC took GovTech to the next level in 2019
In 2019, GovTech hit the European mainstream: investors (public and private) finally started to throw their weight behind the concept that tech startups are the future of public services; digital transformation became the name of the game for a number of key players across the continent for whom the potential for innovation among private tech entrepreneurs became too obvious to ignore. In the UK alone, central government has taken pivotal first steps toward a framework that secures startups the access and opportunity essential to realising this potential.
I would like to think that PUBLIC played a small role in that shift. As it was for GovTech, 2019 was a massive year for PUBLIC in delivering on its vision of technology for a better-governed world. To list everything that we’ve achieved and everyone who has helped us or contributed to our vision would make for a long and boring post; the following are a few carefully chosen personal highlights for PUBLIC over the last year.
We built our GovTech community a home: PUBLIC Hall
A partner came to our new offices the other day, and as our conversation drew to a close, asked me: “what does ambition look like?”
I replied: “you’re standing in it.”
PUBLIC began three years ago in a dank basement, with only a dream of a greater platform from which we could realise our vision of a better-governed world.
In August – together with Huckletree – we launched PUBLIC Hall and made that dream a reality. No ordinary shared-working space, PUBLIC Hall is, for now, a one-of-a-kind GovTech hub in the heart of Whitehall. A place where innovative people building innovative tech can come together to share ideas, pitch to investors and forge valuable connections.
The practical benefits of PUBLIC Hall are obvious – it is a convenient, well-located and efficient shared working space for like-minded entrepreneurs.
For us though, PUBLIC Hall’s opening is symbolic of the community we’ve built and the huge distance we’ve travelled together in a very short time. A few years ago, no one had heard of GovTech. Now, a cohort of entrepreneurs dedicated to transforming PUBLIC services has a physical presence directly on the doorstep of the corridors of power.
To be perfectly placed to knock on the doors of Whitehall would be fantastic in and of itself, but we’ve been humbled by the response from every corner of government and public sector. In just five months, we’ve had the privilege of welcoming dozens of ministers and officials, keen to find out more about PUBLIC and its partners – Matt Hancock, Secretary of State for Health even joined us for the official launch party!
The first ever European GovStart cohort
GovStart’s third year was a little different than in years past. Having opened up applications earlier in the year, we launched the first ever pan-European GovStart programme in July with a visit to 10 Downing Street.
From then until the end of December, PUBLIC’s teams in London, Paris and Berlin have worked hard to leverage our expertise and networks on behalf of 14 outstanding startups – three French, three German, and eight UK firms – chosen from over 300 applications; including:
Cyan Forensics – a public safety company – benefited from the strategic support the team offer ahead of the delivery of a Home Office contract to improve the capabilities of the Child Abuse Image Database (CAID), to come into effect in early 2020.
Cinapsis – a healthtech company – which we were proud to assist in securing a new contract with Gloucestershire Integrated Care System; this contract will allow Cinapsis to continue transforming the working lives of front line hospital staff and save the NHS millions of pounds a year.
BookB – an early stage company, which, by delivering books to users’ doors, ensures libraries can reach everyone. Our wonderful GovStart team guided the startup through its first pilot with Westminster Council.
Award-winning healthtech company Vinehealth: GovStart has provided Vinehealth with access to PUBLIC’s technology stack and helped them prepare for product launch in the new year.
On top of this, we’ve also had the honour of delivering a range of GovStart events and achievements, including: bringing our cohort companies together with ministers, officials, investors and others; continuing our fantastic startup speed-dating events; helping with fundraising for a number of our 2018 and 2019 startups; and tackling the issues that matter to all of us – last month we held a roundtable on online safety, chaired by Baroness Shields, a former Minister for Internet Safety and Security and which included GovStart company Cyan Forensics, IWF, Securium, Yoti, Censorpic, Crisp Thinking, Safe to Net and NSPCC.
2019 has been a huge year for GovStart. With applications for the 2020 round due to start early next year, I’m looking forward to hearing the next wave of ideas that could change the world for the better.
At only three years old, PUBLIC is a young company; this time last year, a team of 13 based across London, France and Germany had punched well above their weight to deliver far more than I and my co-founder Alex would have thought possible in just one year.
With that level of over-achievement, growth was inevitable and 2019 did not disappoint. With an end of year headcount of 28, PUBLIC has doubled its offering in just 12 months and we only plan to keep going in 2020.
When the opportunity arose to open an office in Denmark, it was one none of us could resist. Within months, our fantastic new Copenhagen team had partnered with the Danish Business Authority to launch and run the second wave of the DBA’s GovTech Program – a challenge based initiative that partners entrepreneurs with the public-sector in a state that’s undergoing an incredibly exciting digital transformation.
PUBLIC sells Freeup to Greensill
If one success in 2019 defines what it is that PUBLIC brings to the table, it is our FreeUp story.
FreeUp grew out of an idea I pitched to Alex back in 2015; an ethical fintech business that offers advance salary payments to workers. It occurred to us: why should salaried employees who find themselves struggling have to feel powerless, knowing that payment for the work they had already contributed may still be days or even weeks away? FreeUp will pay people in real time – closing that gap; some have already speculated a role for it in ending super-high interest payday loans.
We brought in a great founding team – Reuben Saxon, David Townsend, and Marta Krupinska – to get the idea off the ground. Thanks to Reuben, David and Marta’s great work building the business from the ground up, finance firm Greensill recognised the incredible potential of the idea even before it launched its full offering; and in October 2019, PUBLIC sold the business to the Softbank-backed firm.
This is what makes PUBLIC different; we have the expertise, skills, and networks that are essential to turn a great idea into an incredible business; but, like Freeup, PUBLIC is all about tech for good; Freeup is both the validation of that ethos and an example of PUBLIC’s commitment to using our expertise and networks to give great ideas the platform they demand.
The GovTech Summit
One day; six stages; 600 startups; 1500 attendees; 83 inspiring speakers; 13 fantastic sponsors; 2 rounds of competitive pitching; more than 50 articles and opinion pieces read by nearly half a million people; the top trending hashtag on Twitter across France on the day:
The 2019 GovTech Summit brought the European GovTech community together for a day of fascinating discussion on how to foster innovation and tech adoption in public services.
Nowhere have I seen the transformative potential of technology on society more visible than at the summit, which celebrated its second year in 2019. Hundreds of entrepreneurs; investors and public-sector pioneers descended on the Palais Brongiart in Paris on 14 November to connect, reflect, and have their take on the biggest barriers the GovTech sector is facing today.
Kicked off by President of Estonia, Kersti Kaljulaid, and with speakers from governments across Europe, this year’s event was evidence that the public sector is taking GovTech seriously. We’ll be announcing the date and location of the 2020 summit early next year, but for now I want to thank all the speakers, guests, sponsors and partners, and all those who played a part in the summit.
To all our friends, startups, partners and everyone else who played a part in PUBLIC’s 2019 – have a great Christmas and a Happy New Year! We’ll see you in 2020.
2019 has been a huge year for PUBLIC. From launching the first ever pan-European GovTech program and taking on 14 new companies, to moving into PUBLIC Hall and doubling our team across four offices – here are some of our top achievements from this year.
GovStart company Patchwork is nominated for the 2019 HSJ partnership awards
GovStart company Valerann closes $5m seed funding round
A representative body of online safety innovators and stakeholders emerges
On Friday 29 November 2019, Cyan Forensics and PUBLIC invited a range of innovators and other stakeholders from the online safety community to meet in Westminster. The group gathered to discuss the challenges and opportunities in front of them.
Baroness Shields (previously UK Minister for Internet Safety and Security, and now sitting in the House of Lords) chaired the session, which included representatives of a number of innovative companies, as well as government and charitable organisations working in this area, including IWF, Securium, Yoti, Censorpic, Crisp Thinking, Safe to Net and NSPCC.
A positive and productive day, a number of key themes emerged from the discussion, as well as an outline of a joint action plan.
The first was a voice of hope. All too often the debate on online safety in the public domain has two poles. There are those who focus on the failings of technology companies and who want them to improve their performance, notably including governments and charities. Whereas, technology companies frequently point to the cost and complexity of implementing online safety, and the conflict with other requirements, such as privacy and freedom of speech, and the lack of clear legal frameworks. In addition to these to viewpoints, there are innovative companies and organisations like the ones that came together in Westminster, that share a desire to have a collective voice highlighting not what is complex or difficult, but the exciting solutions already emerging that have a really positive impact on online safety where they are applied.
Collective influence also emerged as a theme. Of course each of the innovative organisations and individuals present has their own distinct ideas about how policy and best practice can be shaped, but there are some areas where there are common interests. It is also important to remember that governments and other regulators, by the very nature of who they are and what they represent, find it much easier to respond appropriately to collectively articulated positions, with broad backing from an industry, than to individual commercial interests.
The final theme was how advantageous and sensitive it would be to adopt more efficient networks. Many of the innovative companies we gathered together are duplicating work, trying to find the right people, the right investors and the right policy makers. Few of the companies present compete with each other – as each is solving a different part of the problem in a different way – so this suggests there may be scope for collaboration that would improve efficiency in building networks nationally and internationally.
To end our meeting, we collectively concluded that there is a need for a body that represents those creating technology for online safety, to facilitate and promote opportunities for collective voice, influence and networks. The online safety sector is still relatively small, but is growing rapidly, and could perhaps learn from early work done in the Fintech and Cyber clusters in the UK. A number of attendees volunteered to start putting together a proposal for a representative body to share with the wider group. So watch this space as for news of things beginning to take further shape.
Cyan Forensics is a public safety company working with law enforcement to rapidly find harmful content from paedophiles and terrorists on computers, now moving into the online safety market as well.
“We are incredibly excited to be working with Cyan Forensics and help them shape the future of public safety, both online and offline. It’s impressive what the team has achieved over the last six months and we are looking forward to seeing what they will be offering to social media companies and law enforcement, to make our communities safer places”.
Novoville Survey: Bridging the gap between citizens and their city
Local authorities run the risk of letting down citizens that depend on them if they fail to respond to consumer appetites for digitisation of basic services. Earlier this year, citizen engagement startup (and GovStart 2018 participant) Novoville issued a survey, with the purpose of identifying citizens perceptions about the services their local government provides. Here we take a look at the results of the survey, and explore some of the key findings surrounding the digitalisation of local services.
Survey results posted by citizen engagement startup Novoville – in partnership with PUBLIC and Socitm (The Society for Innovation, technology and modernisation) – found that the impact of slow adoption of digital services may hit younger generations hardest: less than 1 in 5 18-24 year olds (17%) are satisfied with their local council. When asked how councils could improve, younger people favoured greater transparency and better access to local authority services through digital channels, including apps and social media.
Overall, local authorities should take a degree of comfort from the survey. Across all demographics, 51% of citizens consider council services ‘quite satisfactory’, up from 45% in 2018. It is possible that this increase can be attributed – at least in part – to improvements in councils’ e-services, combined with increased usage of mobile apps and social media by local authorities.
However, nearly 10% stated that they were ‘not satisfied at all’, with levels of dissatisfaction highest among young people aged 18-24. Limitations in the accessibility of transactions is likely a key driver of citizens frustration: results indicate that perceptions of accessibility have increased since the survey was first undertaken, but the 2019 results indicate only two fifths (40%) of citizens agreed that online transactions with their local authority are accessible; almost one fifth (18%) still feel that these transactions are very rarely completed easily.
With just 11% of citizens considering themselves ‘very satisfied’ with their local council, it is evident that councils need to dedicate greater effort towards making services more efficient, more intuitive and more accessible.
What does this mean for councils?
A key takeaway from the survey is citizens’ desire to see their local councils go digital. When asked about their preferred method of participation, 34% said that they wanted to interact with their council by computer and 31% said by app. The vast majority (75%) said that they would use a mobile app to communicate with their local council, report issues, and receive real-time information about the progress of their report. This demonstrates a growing demand for local government to communicate with their citizens online rather than by post or over the phone.
With over a third of all respondents interactions with their local authorities relating to rubbish collection, it is important that councils recognise that the appetite for digitisation of the core and basic services they provide is already high; and only going to grow as millennial and Generation-Z engagement with public services increases.
For this age group, it is possible that the impact of slow adoption of digital interfaces is already having an impact on civic engagement. Almost two thirds (60%) of survey respondents interact with their council monthly, but this engagement drops significantly among 18-34 year olds; this age group is also statistically less likely than others surveyed to have responded to public consultations.
Local Government digital transformation is happening now
Digitisation of government services isn’t a new concept – in 2017, Gloucester City Council developed and implemented a ‘My Council Report It’ app which allows its citizens to send real-time information identifying the nature of an issue, its location and status directly to the council. Other apps and services have been developed for authorities across the United Kingdom – but with demand reaching a fever pitch, Novoville’s results conclusively demonstrate the need for councils across Britain to reconsider their approach to digitisation and engagement.
Having cottoned on to a nationwide demand for councils to digitalise, the British Government has begun investment in digital technology innovations for local councils. In October this year, the Ministry of Housing, Communities and Local Government awarded local councils across the UK £500,000 for projects exploring the use of digital technology to improve local public services. The research and development projects will look at enabling better information sharing to drive improvements in local services.
“Councils across the country are working to embrace digital technology to adapt, innovate and drive improvements in public services for their residents”.
Local Government Minister, Luke Hall MP
Whether it’s startups like Novoville leading the way on civic engagement, or local councils using government funding to fix problems in real time, digital innovation holds the key to bridging gaps between citizens and their city.
Novoville is a Citizen Engagement Platform that allows citizens to directly communicate with their councils. Since its creation in 2016, the startup already has over 45 local authorities onboard and 2.13m citizens have access to the app.
With 75% of citizens hungry for greater access to digitalised services, CivicTech startups like Novoville have flourished over the past few years. Between September and October this year, Novoville launched a survey collecting the data of citizens across the UK using state-of-the-art survey technology including conversational chatbots and context-aware mobile polls. Completed by a varied demographic of over 3,500 citizens of all ages from across the UK, the survey was designed to record the level of citizen satisfaction, citizens’ preferred way of communicating with their local government and the most common problems they face.
GovTech en France : état des lieux et perspectives
“Partout en Europe, des femmes et des hommes créent des solutions technologiques pour la sphère publique. La France n’est pas en reste, au contraire.
Tous les jours, dans des administrations, des start-ups, des entreprises et des associations, des innovateurs créent des services publics numériques et imaginent l’action publique de demain.
Cette filière en pleine croissance, la GovTech, transforme le secteur public et la manière dont les citoyens interagissent avec lui. Peu à peu, la GovTech simplifie les démarches administratives, améliore le fonctionnement des administrations et aide à mieux évaluer l’efficacité des politiques publiques. Elle imagine de nouveaux services et de nouvelles manières d’être utile aux citoyens, ouvrant des perspectives inédites et passionnantes pour réinventer les modalités de l’action publique à l’ère du numérique.
On voit ainsi apparaître de nouveaux services publics numériques construits au plus près des besoins et des réalités de terrain. Remettant l’utilisateur – citoyen ou agent public – au centre, ces services testent à petite échelle des solutions, qui grandissent selon leur succès. Souvent créés par de petites équipes, agiles, efficaces, ils sont abandonnés s’ils ne rencontrent pas leur public, ou au contraire, constamment mis à jour et améliorés afin de poursuivre leur croissance et toujours mieux servir leurs utilisateurs. Un changement de paradigme.
Le rôle de “donneur d’ordre” change aussi. Il devient une sorte de chef d’orchestre, qui organise des coalitions pour créer l’innovation, puisant ça et là les talents, les compétences et les solutions. L’acteur public devient l’animateur d’un écosystème. Émerge ainsi le besoin de nouveaux profils, pour organiser la sphère publique dans cette relation dynamique à son environnement.
Avec ces nouveaux rôles, les modalités d’engagement des partenaires évoluent aussi. La mise en place de programmes d’intrapreunariat pour attirer les talents dans l’administration, et la transformation des règles de la commande publique, pour attirer les start-ups, font partie des chantiers les plus avancés. L’enjeu : structurer et financer un écosystème d’acteurs innovants au service de la sphère publique. C’est le pari de la GovTech.
Aujourd’hui, les 10 000 start-up de la FrenchTech créent des services dans tous les domaines d’intervention du secteur public : santé, éducation, paiement, mobilité, sécurité, RH, et bien plus encore. De plus en plus, on met leurs compétences à profit pour améliorer l’action publique.
En utilisant la commande publique stratégiquement, en poursuivant ce travail d’acculturation et de co-construction, la filière GovTech française continuera à grandir, à créer des emplois et à inventer le gouvernement de demain. La France dispose de tous les atouts pour créer l’écosystème GovTech le plus innovant au monde.
Des interactions entre ces différents mondes jaillit une nouvelle manière de faire l’action publique. Associant la créativité de la « multitude » aux immenses bénéfices des outils et des modes d’organisation contemporains, la GovTech engage une discussion sur l’adaptation de la sphère publique au nouveau paradigme numérique. Articuler cette coopération de manière créative et enthousiaste est un défi relevé par les nombreux praticiens que nous avons interrogés. Ce rapport leur donne la parole. Ces citoyens de tous horizons, innovateurs pour le secteur public, portent les graines d’une révolution qui a commencé à éclore. “
Alex Margot-Duclot, Directeur général de PUBLIC France