The rise of the smart city poses a new and difficult problem for governments: as more services move online, and the nature of those services becomes increasingly complex, they risk becoming inaccessible to large groups of the population. A diverse group of European startups are working to tackle this problem by developing solutions to make smart cities work for all inhabitants, regardless of their accessibility needs.
Local authorities run the risk of letting down citizens that depend on them if they fail to respond to consumer appetites for digitisation of basic services. Earlier this year, citizen engagement startup (and GovStart 2018 participant) Novoville issued a survey, with the purpose of identifying citizens perceptions about the services their local government provides. Here we take a look at the results of the survey, and explore some of the key findings surrounding the digitalisation of local services.