Novoville Survey: Bridging the gap between citizens and their city

By | 2019-12-11T17:23:37+00:00 December 11th, 2019|Tags: , , , , , , , , , , , , , , , , |

Local authorities run the risk of letting down citizens that depend on them if they fail to respond to consumer appetites for digitisation of basic services. Earlier this year, citizen engagement startup (and GovStart 2018 participant) Novoville issued a survey, with the purpose of identifying citizens perceptions about the services their local government provides. Here we take a look at the results of the survey, and explore some of the key findings surrounding the digitalisation of local services.