Local authorities run the risk of letting down citizens that depend on them if they fail to respond to consumer appetites for digitisation of basic services. Earlier this year, citizen engagement startup (and GovStart 2018 participant) Novoville issued a survey, with the purpose of identifying citizens perceptions about the services their local government provides. Here we take a look at the results of the survey, and explore some of the key findings surrounding the digitalisation of local services.
PUBLIC has been working with Mayor Andy Street and the West Midlands Combined Authority for the past year on the UrbanChallenge. Find out more about the way UrbanTech is changing the public sector in the region.