July 2, 2022

March 13, 2023

Digital Strategy for Clatterbridge Cancer Centre

Building a practical, user-centred digital strategy through meaningful team engagement with clinical and non-clinical staff

Digital, Data & Technology


The senior leadership team and digital leads at Clatterbridge Cancer Centre recognised the urgent need for a clear digital strategy. In partnership with PUBLIC, they set out to define and address delivery challenges, assess recent and ongoing digital projects, evaluate their governance structures, and articulate the future requirements necessary to define and deliver a robust digital strategy.


Together with senior leaders across Clatterbridge Cancer Centre, we led a process to develop a digital strategy that lays the foundation for the Trust’s digital transformation over a 3 year horizon. This process involved 4 key steps:

  1. Mission and vision development: We worked closely with senior leadership to establish a mission statement and crafted four visions that illustrated how digital would enhance the Trust’s ability to improve care.
  2. Data-driven insights: We leveraged a combination of on-site and virtual workshops, one-on-one sessions, user research, observations, and thorough reviews of technical documents. This included system maps, data maps, system specifications, as well as a document review.
  3. Strategy Development: With the insights gathered, we collaborated with the Chief Information Officer (CIO) team to define the vision and core priorities, informing the draft of a high-impact digital strategy with user-friendly design.


Our partnership culminated in the development of a robust digital strategy, paving the way for a digitally empowered future in healthcare for the Trust. With clearly defined vision and prioritisation, the Trust is better equipped to deliver key changes, refresh its electronic patient record system, progress interoperability, and optimise its data and clinical systems.


Photo by the author

Tom Stocker

Former Team Member

Photo by the author

Jemima Kola-Abodunde


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