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REPORT
October 13, 2021
October 23, 2023
To refocus digital public services on better outcomes for citizens.
PUBLIC has authored this report summary with support from BT to refocus digital public services on better outcomes for citizens, putting the user at the heart of service design across the public sector. We conducted a survey of >1,000 UK citizens to capture experiences and attitudes towards digital public services, especially during COVID-19, exploring present experiences of public and private sector services and attitudes towards potential future features (such as Digital ID and data sharing for seamless services). This survey has led us to propose a framework of five principles of good digital public services, and a set of 12 recommendations. These recommendations are not exhaustive but are specific steps to prompt a broader conversation about joined-up digital transformation across the whole public sector.
In our report ‘The Future of Digital Government’ we highlighted:
Partners
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the state of What is the current state of AI adoption across the UK public sector and what can government do to drive AI transformation to improve public services?
A collaborative research project between Paladin, PUBLIC & Perspective Economics providing an extensive market analysis of the fast-growing Safety Tech sector.
Simplifying Data Sharing for Short-Term Rental Platforms in the EU.
The public sector needs to empower bottom-up innovation and engage with a wider range of suppliers to deliver on its digital ambition.
Web3, as the Internet’s latest iteration, presents a new ecosystem of solutions that could eventually generate tangible value for governments as well.
Digital transformation used to be a question of sound public management. Today, it has become essential to the economic, democratic, and geopolitical survival of European democracies.
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This report provides an overview of the international Safety Tech landscape, the trends that drive it currently and recommendations for further growth opportunities.
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This report assesses the maturity of SME Procurement across international governments.
How Government can take advantage of the Space & Satellite Opportunity.
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This report surveys the state of European GovTech in 2021.
How new technology is reinventing local public services.
How digital innovators are transforming the NHS.
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Startup Zero 2.0 reflects on the key verticals with exciting opportunities for CleanTech innovation.
Read PUBLIC's new research report exploring the innovators powering the UK's climate ambition.
How new technology startups are set to transform policing.
Read PUBLIC's new research report exploring the Dutch GovTech market.
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In this report, we explore the power of Gamification as a design toolkit to engage citizens in public initiatives.
How New Technologies Will Shape the Future of the UK’s Geospatial Sector.
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For the modern state, there are few policy priorities as important as how it buys technology and innovation. To keep up to date with the pace of change in the wider digital economy, it is absolutely crucial that Government modernises its procurement and commercial processes.
