October 20, 2023
Researching accreditation approaches across the technology sector to develop recommendations for a tailored accreditation process for the online safety tech industry
Ofcom required a delivery partner to better understand accreditation approaches spanning sectors, services, products, standards, and accreditation bodies. This initiative aimed to identify best practices for future schemes relevant to the online safety tech sector.
We used agile project methodologies across two phases. We conducted extensive desk research to source a wide variety of approaches and prioritised schemes based on innovation and best practices. Our analysis considered factors such as market engagement, assessment criteria, centralisation, and scheme monitoring.
Our research generated key findings and recommendations for developing a tailored accreditation process for the online safety tech industry. By emphasising agility and incorporating innovative practices, we equipped Ofcom to better foster industry growth and ensure effective schemes in the sector.
Through extensive desk research, use case development and stakeholder engagement, we recommended four areas of focus for the EHRC’s Strategic Plan relating to AI and equality and human rights.
Empowering DSIT to assess the Online Safety Bill’s effectiveness with a flexible M&E framework informed by robust research
Comprehensive research to equip Ofcom with a deep understanding of online content accessibility via search services, informing online safety guidance
Crafting a comprehensive Interactive Services (IS) Model to provide Ofcom with a common framework for understanding user journeys and platform workflows
Developing a ‘minimum-viable product’ for a standards framework to assess online safety compliance solutions
Through mixed methods user research we mapped the prevalence and impact of OVAWG, identified key dynamics characterising how these harms occur, and categorised 18 harm types.
Researched innovative design approaches that can support the safety of women and girls on online platforms and services.