During the merger of PUBLIC with Solita we identified a key challenge common to growing businesses: the need for a common, standardised framework for understanding its diverse organisational capabilities.
This issue had the potential to create several problems across the business:
To mitigate this risk, Solita needed a unifying structure to map, define, and manage its skillset effectively.
We began by defining the core structure and proficiency levels of the framework, ensuring components aligned with Solita's overall strategic goals. Analysis of existing internal documentation and in-depth interviews with capability leads across the organisation were carried out to capture accurate, real-world insights into required competencies. Research data was then synthesised to produce the initial draft of each competency. This included writing clear definitions and detailed behavioural descriptors for every proficiency level.
To ensure the framework’s accuracy and relevance we shared the draft with a diverse group of managers and practitioners. Their feedback was used to test and refine the content for clarity and operational accuracy.
Finally, we developed a comprehensive rollout strategy. This plan covered essential elements such as communication, governance, user assessment procedures, and how the new capability data would be managed, ensuring the framework became a sustainable and valuable tool for Solita.
The successful implementation of the new capability framework delivered clear, measurable improvements across Solita’s operations and strategy. It provided clear, actionable paths for professional learning and development, empowering individual career growth. We were able to also strengthen commercial performance by enabling data-driven sales strategies based on accurate, accessible data about employee skills. Our processes optimised operational processes through intelligent, capability-based staffing, ensuring that the right skills were deployed to the right projects quickly. Finally, we enabled strategic talent management, providing leadership with a company-wide view of skills to align talent management and the long-term workforce strategy directly with core business goals.
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